• Brittney-ExOz

    Hi @margie

    So sorry to hear about this. As it is stated on the product page, the 5 attraction pass is valid for three months from first purchase, we apologise for any confusion with that.

    We encourage all of our customers to read all information on the product pages to ensure there is no confusion or misunderstanding.

    I believe you’ve been in contact with our customer service team who are working to help you with this problem.

    Thank you,

    posted in Experience Oz Announcements read more
  • Brittney-ExOz

    @Kieren-P Hi Keiren,

    I'm glad you found it helpful!

    Byron Bay is approximately a 2-hour drive south of Brisbane but can take longer depending on traffic.
    The beaches in Byron are beautiful and it's well worth the visit. There is a range of things to see and do in the area, to see our top 10 picks you can check out this article: https://news.experienceoz.com.au/the-top-10-things-to-do-byron-bay/

    Or you can browse all of the tours and activities we sell on our product page here: https://www.experienceoz.com.au/en/byron-bay

    If you're in the area it's always nice to put on your walking shoes and follow the Cape Byron Walking Track, it's a beautiful trail!

    I hope you have a great time in Byron!!

    posted in Brisbane Travel Discussion read more
  • Brittney-ExOz

    Hi @Kieren-P,

    That sounds great there's no better way to break from uni then to plan a holiday away!
    As a Brisbane local myself, I could list a handful of great things to do in the city including visiting Lone Pine Koala Sanctuary, Rock Climbing the Kangaroo Point Cliffs or cycling around the city.

    However, as you're looking for day trip options my top picks are Moreton Island, the Sunshine Coast, Gold Coast and Byron Bay. Yes, all obvious choices, but there is a wide range of tours and activities you can do in each region such as scenic tours, cruises, surf lessons, kayaking tours, snorkelling adventures and more!

    You can check out one of my recent content articles: Top 5 Long Weekend Getaways from Brisbane, for some inspiration.

    I hope this helps! Have a wonderful time and a great break from uni!


    posted in Brisbane Travel Discussion read more
  • Brittney-ExOz

    Hi @Thyagi,

    That is a great trip, you'll love visiting the Great Barrier Reef!

    We offer the 4-6 share rooms with the remainder of the tour, however the option is there for you to purchase a private room for an additional fee. A twin/triple share private room is for an extra $150 per person and a single share for an extra $300 per person (rates subject to change).

    We have access to live availability so if you give our friendly reservations team a call they'll be more than happy to help you book your desired room option for this exciting trip.

    Our team can be reached on 1300 935 532 for domestic callers or +61 7 5592 2233 for internationals.

    I hope you have a great trip!!

    posted in Gold Coast Travel Discussion read more
  • Brittney-ExOz

    Hi @Ally

    The Gold Coast has so many whale watching cruises and the chances of seeing a whale is generally quite high. Depending on which cruise you choose, some offer a free return trip if no whales are spotted. Whale season on the Gold Coast runs from around June until November so the cruises are quite popular and in high demand as this is a pretty awesome experience!

    If you're staying in Surfers Paradise the only whale watching cruise that departs here is Whales in Paradise and they have multiple cruise times throughout the day. https://www.experienceoz.com.au/gold-coast/whale-watching/whale-watch-cruises-from-surfers-paradise

    Additionally, there is a cruise from Main Beach https://www.experienceoz.com.au/gold-coast/whale-watching/whale-watching-gold-coast-by-tall-ship/morning-whale-watch

    Sea World https://www.experienceoz.com.au/gold-coast/whale-watching/whale-watch-cruises-from-sea-world

    and Coolangatta https://www.experienceoz.com.au/gold-coast/whale-watching/whale-watch-cruises-from-coolangatta/morning-whale-watch

    Have a look through all of the different whale watching options on the Gold Coast for more information or you can give our reservations desk a call and they will help answer any other questions you might have.

    I hope this has helped you and I hope you enjoy your time on the Gold Coast!


    posted in Gold Coast Travel Discussion read more
  • Brittney-ExOz

    Hi Faza,

    For you to get the best help, you should contact our reservations desk. The team on the line can help answer all of your questions.

    Ph: 1300 935 532
    International callers: +61 7 5592 2233

    Thanks! :)

    posted in General Travel Discussion read more
  • Brittney-ExOz

    Hi @yenbenji @eleanor & @farisah

    Sorry for the delayed reply!

    I haven't used Surfers Rent-A-Car unfortunately so I can't recommend it or comment on the service however if you are looking for a rental car when on the Gold Coast we can help you out!

    We have a page dedicated to rental cars all over Australia and New Zealand which will take away that stress of trying to find a trustworthy place and navigating public transport (we've been there before). I've posted the link below which will give you a great price on a range of vehicles.

    I hope this helps and that you enjoy your stay on the Gold Coast!


    posted in Gold Coast Travel Discussion read more
  • Brittney-ExOz

    Hi @philsue,

    You're going to love the show! In terms of getting there you can catch public transport however it does require a little bit of walking. It depends where in Broadbeach you are travelling from but you can catch a mixture of trams and busses to get you there. Public Transport on the Gold Coast is great, however it does take a sufficient amount of time (allow at least an hour maybe even more). The best way to plan your trip is on Translink's Journey Planner, all you have to do is input your start and end location and it will help you get there.

    May I ask how many people are you travelling with? It might be cheaper (and easier) for you to all catch a taxi to and from the event, Public transport fares all add up and a single paper ticket from Broadbeach to Outback Spectacular can cost around $7 one way for an adult.

    I hope this helps you a little, I know how daunting organising transport can be. and I hope you enjoy your stay on the Gold Coast!


    posted in General Travel Discussion read more
  • Brittney-ExOz

    Hi @Richyrich,

    Welcome!! A month long stay on the GC, sounds awesome!

    Hmm... live music is a tough one because it depends on your taste of music and what kind of atmosphere you prefer. You mentioned you like rock music over dance, so I'll try my best to help. As cliche as it sounds, Hard Rock Cafe in Surfers Paradise has a heap of gigs throughout the year - every Friday they feature a new artist from 8pm to 11pm with free entry. I believe they also have a Sunday session starting from 3pm featuring new local performers each week. I haven't been to either of these events but they might be worth checking out if you're in Surfers.

    Another option is in Currumbin at Sound Lounge within the Currumbin RSL. They host a range of artists every week for a small price (usually around $30), past acts have included British India, The Panics and Ash Grunwald.

    Hopefully these two recommendations will get you started. If you're looking for other things to do on the Gold Coast we have a heap of activities and tours available to help you explore the area. :)

    Have a great trip!


    posted in Gold Coast Travel Discussion read more
  • Brittney-ExOz

    Hi @Sarah-Jane

    This sounds like it will be a great trip, happy to help out!

    I've been to Melbourne myself a fair few times and found that you can't go wrong with animal encounters. You've got a few options, it just depends how far out of the city you want to travel, I'll try to break it down as much as I can.

    So... in and around the CBD you have the SEA LIFE Aquarium; an award-winning experience with 12 different themed zones. You can watch the feeding shows and presentations throughout the day to learn about the animals they house. This just a short 5 minute walk from the CBD.

    Another obvious choice near the city is Melbourne Zoo, you can get there by catching one of the trams that will drop you at the front gate. Here you can wander around the grounds and see some of the cool animals just relaxing in their habitats such as tigers, gorillas, giraffes and monkeys. If you want a bit more of an encounter you can get up close to their kangaroos, monkeys, giraffes, elephants and koalas - these are really cool experiences.

    If you're willing to travel a little further outer of Melbourne, Werribee Open Range Zoo is another great choice. You'll feel like you're on a real african safari as you drive around the open plan enclosures and watch as the curious animals come and check out the new faces. That's about a 35 minute drive from the CBD. You've also got Moonlit Wildlife Sanctuary (about an hour away), Healesville Sanctuary (about an 1hr 10 mins) and Ballarat Wildlife Park (about an hour 20) which will both give you great animal experiences.

    In terms of seeing animals in the wild, you've got a handful of great choices. You can make your way over to Philip Island to see the penguin colonies, Mornington Peninsula to snorkel with sea dragons or even travel to Queenscliff to swim with seals and dolphins. These three activities are quite hard to get to on your own (you'll need your own car) so I would recommend booking a tour, this will take you to the best parts of the region and provide everything you n need for your animal adventure.

    If you're looking to save a bit of money, we do offer combo passes including a Melbourne Zoo/Aquarium/Star pass - check our big Melbourne catalogue for all of our deals.


    I hope this helps! And I hope you enjoy your trip!!

    posted in Melbourne Travel Discussion read more

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